Build the future.
Build your career.
Built by Better.
As a sustainable construction service provider to the utilities sector, we work together as one team to help keep infrastructure moving for households and businesses across the UK. Our reputation and heritage are powered by people with shared values and personal drive to accept nothing less than the best.
Life at CLC is more than just a job. It’s a place to win together, get things done, and build a life-long career in supporting the delivery of the UK’s essential services.
Vision and Values
Working together to maintain and grow local infrastructure with respect and care for people and the environment.
As guardians of many of the UK’s top brands, we work tirelessly to keep households and businesses connected to clean water, power, and telecommunications. It’s our mission to work together to maintain and grow local infrastructure with respect and care for people and the environment.
We work behind the scenes to make it possible to reliably access clean water and energy that power people’s lives, day and night.
Every single team that turned up were efficient, polite, and hard working. The service I received was great, and second to none.
Affinity Water Customer
Our Vacancies
We’re always on the lookout for brilliant people to join our growing team. If you’re looking to drive future success in project management, installation, repair, maintenance, and reinstatement methodology, then let’s talk.
We are seeking a proactive and safety-focused Site Supervisor to oversee daily field operations on our Smart Water Metering Contract across Essex and/or Suffolk. The successful candidate will play a key role in supervising site activities, ensuring all work is delivered to a high standard of safety, quality, and compliance.
This role is ideal for someone with strong leadership and communication skills, who is well-versed in street works, site safety, and utility regulations. NSWRA Supervisor Units and EUSR Water Hygiene certification are mandatory.
Key Responsibilities:
Role and responsibilities, but not limited to:
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Daily Site Supervision:
Oversee and coordinate the activities of smart metering installation teams, ensuring works are completed safely, efficiently, and in line with contract and regulatory standards. -
Safety & Compliance:
Ensure strict adherence to Health & Safety regulations, including the New Roads and Street Works Act (NRSWA), and enforce all safety protocols on site. -
Quality Assurance:
Monitor the quality of installation works, conduct audits and inspections, and ensure any non-conformances are addressed and closed out promptly. -
Site Coordination:
Liaise with delivery managers, planners, and engineers to ensure efficient site setups, traffic management, reinstatement, and client requirements are met. -
Customer Interaction:
Act as a site-level point of contact for customer queries, complaints, or access issues. Support teams in delivering a positive customer experience. -
Team Support & Briefings:
Deliver daily briefings, toolbox talks, and support operational teams in the field. Ensure teams are fully briefed on job requirements, risks, and safety measures. -
Documentation & Reporting:
Maintain accurate site records, safety checks, and daily progress updates. Report incidents, near misses, and site issues in a timely manner.
Detailed Responsibilities:
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Required Qualifications & Certifications
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NRSWA Supervisor Units (Essential – Must be valid)
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EUSR Water Hygiene Card (Essential – Must be valid)
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Full UK Driving Licence
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Experience supervising street works, utility or metering teams
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Good working knowledge of Health & Safety legislation and best practices in utility environments
Desirable Experience & Skills
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Previous experience in smart water metering or similar work stream
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First Aid at Work certification
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Strong understanding of reinstatement practices and traffic management
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Competent using handheld/mobile technology for reporting and auditing
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Ability to work independently and manage multiple teams across a geographic region
What We Offer
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Competitive salary and company vehicle
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Fuel card and equipment provided
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Ongoing training and development opportunities
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Supportive and safety-first working culture
Position Type:
Full-time
Monday–Friday (occasional evening or weekend visits may be required)
Location:
Essex and/or Suffolk (Field-based)
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We are looking for a personable, organised, and proactive Customer Liaison Officer (CLO) to support customer engagement activities on our Smart Metering Contract across Essex and Suffolk. This hybrid role is split between field-based customer interaction and office-based coordination, with the primary reporting location at our Brentwood depot.
You will be the key point of contact between customers, field teams, and internal departments—ensuring a smooth customer journey throughout the smart metering installation process. The role is vital in helping deliver excellent service, timely communication, and proactive issue resolution.
Key Responsibilities:
Role and responsibilities, but not limited to:
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Customer Communication & Support:
Engage with residents to explain the smart metering programme, resolve access issues, respond to enquiries, and provide clear pre- and post-installation information. -
Appointment Coordination:
Support scheduling of customer appointments, access visits, and no-access follow-ups, working closely with the planning and operations teams. -
Field Visits:
Carry out door-knocking campaigns, customer drop-ins, and follow-up visits to improve first-time access rates and enhance the customer experience. -
Issue Resolution:
Handle complaints, escalations, or special access requirements sensitively and effectively, ensuring customer concerns are resolved quickly and professionally. -
Stakeholder Engagement:
Liaise with local authorities, housing associations, and community groups where required to support community-based metering installations. -
Customer Records & Reporting:
Maintain accurate records of customer interactions, appointments, escalations, and outcomes. Support weekly reporting on customer KPIs and trends. -
Support Campaigns:
Assist with customer awareness campaigns, letters, and community engagement events when required.
Essential Skills & Experience
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Previous experience in a customer-facing role (utilities, housing, or metering industry preferred)
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Excellent verbal and written communication skills
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Ability to remain calm and professional when dealing with complaints or sensitive customer issues
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Confident working independently in both field and office environments
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Strong organisational and time management skills
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IT-literate (Microsoft Office, mobile apps, CRM systems)
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Knowledge of CMEX
Desirable Qualifications
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Full UK Driving Licence (required for field travel)
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DBS check (or willingness to undergo one)
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Knowledge of smart metering or similar utility projects
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Experience engaging with vulnerable customers or communities
What We Offer
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Competitive salary
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Company vehicle or car allowance (for field work)
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Work phone and laptop
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Training and development opportunities
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Supportive team culture based at the Brentwood depot
Position Type:
Full-time
Monday–Friday (occasional evening or weekend visits may be required)
Location:
Brentwood Depot (with regular travel across Essex & Suffolk)
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We are seeking an experienced and results-driven Delivery Manager to lead and oversee the successful execution of our smart metering contract across Essex. You will be responsible for the end-to-end delivery of metering installations, ensuring safety, quality, compliance, customer satisfaction, and contractual obligations are consistently met or exceeded.
This is a pivotal role for managing field operations, driving performance, and supporting engineers across the region to deliver excellent service in line with regulatory and client expectations.
Key Responsibilities:
Role and responsibilities, but not limited to:
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Operational Delivery:
Manage the day-to-day delivery of smart meter installations across Essex, ensuring all work is completed safely, on time, and within budget. -
Team Leadership:
Lead and motivate a team of field engineers and supervisors, providing guidance, support, and performance management to ensure operational excellence. -
Health & Safety Compliance:
Ensure all work adheres to SHEQ regulations, company policies, and industry standards. Champion a culture of safety awareness and proactive risk management. -
Client & Stakeholder Management:
Act as the primary point of contact for clients regarding delivery performance. Build and maintain strong working relationships with clients, subcontractors, and internal departments. -
Performance Management:
Monitor KPIs (e.g., install volumes, first-time access, customer satisfaction, compliance, productivity). Drive continuous improvement through data analysis and operational reviews. -
Resource & Logistics Planning:
Collaborate with planning teams to ensure optimal resource allocation, routing, and scheduling for maximum efficiency. -
Quality Assurance:
Conduct audits and ensure all installations meet required standards and regulatory compliance. -
Incident & Escalation Management:
Take ownership of escalated issues, complaints, or incidents, and ensure timely resolution and lessons learned implementation.
Key Requirements
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Proven experience in managing field operations or delivery within the utilities sector preferably within a metering background.
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Strong leadership skills with the ability to lead and develop large, distributed teams.
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Good understanding of metering regulations, health and safety, and industry standards.
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Excellent communication and stakeholder management abilities.
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Analytical and data-driven approach to performance management.
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Full UK driving license.
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Relevant qualifications in electrical/gas metering or project management (desirable).
Desirable Certifications (Not Essential)
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SMSTS / SSSTS
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IOSH / NEBOSH
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NSWRA Supervisor units
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EUSR Water Hygiene
What We Offer
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Competitive salary and option of company vehicle
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Supportive and collaborative working environment
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Responsibility for offering the delivery of a key infrastructure project for Essex & Suffolk
Position Type:
Full-time
Monday to Friday, 40 hours per week
Location:
Office-based (Brentwood Depot)
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We are seeking an organised, proactive, and customer-focused In-Day Metering Planner to coordinate daily smart metering works across Essex and Suffolk. This is a fast-paced, pivotal role ensuring all planned jobs are scheduled, customers are informed, and field technicians are supported throughout the day.
You will work closely with the delivery and field teams to manage workloads, reallocate resources when needed, and ensure incomplete works are rebooked promptly while maintaining excellent communication with customers and stakeholders.
Key Responsibilities:
Role and responsibilities, but not limited to:
-
Daily Scheduling:
Allocate and schedule smart meter installation, exchange, and reinstatement works across Essex and Suffolk, ensuring routes are optimised and resources are used efficiently. -
Customer Liaison:
Contact customers to confirm appointments, advise of any changes, and arrange access for re-scheduled works when needed. -
Field Team Coordination:
Act as the primary point of contact for technicians during the day, updating them on job changes, access issues, or reinstatement requirements. -
Incomplete Works Management:
Track jobs that could not be completed, arrange re-bookings, and ensure customers are informed of new appointment dates. -
Compliance & Documentation:
Ensure job details, reinstatement requirements, and NRSWA-related information are recorded accurately in planning systems and client portals. -
Performance Monitoring:
Monitor daily progress against targets, proactively identifying risks to completion and implementing solutions. -
Communication & Reporting:
Provide updates to the Delivery Manager on in-day progress, operational issues, and customer impacts.
Ideal Candidate Profile
Experience:
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Previous experience in planning, scheduling, or coordination within utilities, smart metering, or reinstatement projects
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Understanding of reinstatement processes and NRSWA compliance
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Familiarity with smart metering operational workflows and terminology
Skills & Attributes:
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Highly organised with strong attention to detail
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Excellent communication skills, both written and verbal
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Ability to work under pressure and adapt to changing priorities
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Proficient with Microsoft Office and scheduling systems
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Strong customer service skills and a problem-solving mindset
Desirable Qualifications
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NRSWA awareness or accreditation
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Experience using workforce management or field service scheduling systems
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Knowledge of reinstatement photographic and compliance requirements
What We Offer
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Competitive salary
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Ongoing training and career development
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Supportive team environment at the Brentwood depot
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Opportunity to work on a high-profile regional smart metering programme
Position Type:
Full-time
Monday to Friday, 40 hours per week
Location:
Office-based (Brentwood Depot)
-
CLC are hiring for a full-time fitter for small plant and machinery for our Brentwood yard, this will involve some travel as we have multiple depots and possibly some on site repairs.
Key Responsibilities:
Role and responsibilities, but not limited to:
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Mobile & Workshop duties.
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Inspect, diagnose, troubleshoot, and locate defects on small plant and machinery.
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Manoeuvre plant competently & safely.
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Perform thorough Preventative Planned Maintenance (PPM).
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Servicing of excavators (up to 3tonne).
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8 weekly checks on trailers.
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Maintenance of trailers.
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Respond promptly to plant breakdowns and reactive maintenance.
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Ensure all H&S (Health and Safety) procedures are adhered to.
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Good housekeeping – keep the workshop area uncluttered and tidy.
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Ability to complete maintenance system efficiently via a tablet.
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Cat C HGV licence preferred but not essential.
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Capable of welding.
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Driven, self-motivated, enthusiastic and hard-working.
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Ability to follow established procedures and practices and read instruction, blueprints etc.
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A problem-solving ability.
Position Type:
Full-time
Monday to Friday, 06:00 - 16:30
Location:
Office-based (Brentwood Depot)
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To ensure efficient receipt, storage, and issue of materials, tools, and equipment within the stores department, with a particular focus on water meter fittings and related components. The Storeman will maintain accurate stock records, support operational teams, and ensure the stores operate smoothly and safely.
Key Responsibilities:
Role and responsibilities, but not limited to:
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Receive, check, and store deliveries of water meter fittings, piping, and associated components.
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Pick, issue, and prepare materials for operational and installation teams as required.
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Maintain accurate stock levels, ensuring critical spares and fittings are always available.
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Conduct regular stock counts, reconcile discrepancies, and update inventory records.
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Identify, label, and organise fittings for ease of access and traceability.
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Ensure proper handling and storage to prevent damage or deterioration of fittings and equipment.
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Liaise with suppliers and procurement staff regarding stock requirements, shortages, and returns.
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Ensure compliance with company health, safety, and environmental policies within the stores area.
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Assist with stores-related administration, including delivery notes, stock sheets, and system updates.
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Provide technical support and advice to colleagues on correct fittings and materials required for water meter installations.
Essential Skills & Experience:
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Proven experience working in a stores/warehouse role within utilities, plumbing, or water industry.
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Strong knowledge of water meter fittings, pipework, valves, and associated consumables.
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Ability to read and understand technical specifications and fitting requirements.
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Computer literate with experience using stock control systems (manual and digital).
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Strong organisational skills with attention to detail and accuracy.
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Good communication skills and ability to work effectively with operational teams.
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Physically fit and able to handle manual handling tasks safely.
Desirable Skills
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Forklift licence or experience with material handling equipment.
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Telescopic Handler certification.
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Previous experience working with contractors or in a field service support role.
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Knowledge of water utility industry standards and regulations.
Personal Attributes
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Reliable, proactive, and self-motivated.
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Safety-conscious and disciplined.
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Team player with a flexible approach to workload.
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Problem-solving mindset with the ability to adapt to operational needs.
Position Type:
Full-time
Monday to Friday, 06:00 - 16:30
Location:
Brentwood, Essex (Field-based)
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Ensuring that street works are carried out efficiently, safely, and with minimal disruption to the public. Assisting other departments with front and back-end administration, communicating throughout the lifecycle or works in both the public and private boundaries.
Key Responsibilities:
Role and responsibilities, but not limited to:
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Administrative Support
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Liaison and Coordination
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Permit Management
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Risk Management and requesting extensions
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Maintaining accurate records
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Compliance and Quality Control
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Stakeholder Communication
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Environmental and Sustainability Considerations
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Customer Care
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Training and Development
Detailed Responsibilities
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Maintaining professional working relationships with our clients within the utilities sector.
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Consulting with local authorities where needed.
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Request extensions with the local authorities to avoid any S74 liability.
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Permit Processing, manage the issuance of permits for street works projects, ensuring compliance with relevant regulations and guidelines.
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Coordinate with various stakeholders including utility companies, contractors, local government agencies, and residents to schedule and plan street works activities efficiently.
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Requesting/Arranging TM from subcontractors & anti-skid where applicable.
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Maintain accurate records of permits, inspections, and other relevant documentation related to street works projects.
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Ensure that all street works activities are complaint, adhere to relevant laws, regulations, and safety standards.
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Coordinate inspections of street works to verify compliance with permit conditions and quality standards.
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Address any conflicts or issues that may arise during street works projects, including addressing complaints from residents or businesses, ensuring resolution.
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Serve as a point of contact for enquiries related to street works, providing information and assistance to stakeholders as needed.
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Undertake the day-to-day street works tasks in accordance with our clients KPI’s and contractual SLA’s.
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Share any potential opportunities for process improvement within the street works department with your line manager.
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Consulting with the client’s customer care team directly to investigate & resolve customer enquiries & complaints.
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As above for enquiries received internally, via our company website, landline & email.
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Maintaining the customer care mailbox and street works email distribution group.
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Working with multiple systems – clients & in–house.
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Reporting weekly on all received customer contact, root causing and reporting on resolutions to the client’s Customer Management team.
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Consulting with clients Claims dept to assist with quotation & planning of works.
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Chasing outstanding / unresolved works ensuring the client and customer is updated.
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Adjusting & adding specific tasks to existing job records to ensure correct execution.
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Ensuring compliance with Health & Safety and environmental policies.
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Daily coordination with other departments to support the smooth running of our BAU.
Required Experience and Skills
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NRSWA noticing experience / knowledge preferable.
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Experience working within the Utilities industry.
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IT literate with good knowledge of Microsoft applications including Word and Excel.
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Good administration & communications skills, and an analytical approach to tasks.
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Consistent attention to detail & accuracy.
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Awareness of Customer Satisfaction for both internal and external sources.
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Self-motivated, able to motivate others effectively and work as part of a team.
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Previous experience using Maximo / Symology / Street Manager / Aurora would be advantageous.
Position Type:
Full-time
Monday to Friday, 08:00 - 17:30 Weekends and Bank Holidays When Required
Location:
Brentwood, Essex
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We’re looking for skilled and motivated Water Meter Technicians to join our growing team in Essex. You’ll be responsible for the installation of external smart water meters and assisting with surveying in the public highway to identify suitable dig locations.
Key Responsibilities:
Role and responsibilities, but not limited to:
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Installing smart water meters externally at domestic and commercial properties
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Conduct external surveys alongside installations to support installation work
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Respond to maintenance requests and troubleshoot any issues with the meters or their associated equipment
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Working safely and efficiently in line with company and industry standards
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Ensuring accurate completion of all work records and customer documentation
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Ensure good communication maintained with planners and delivery team
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Deliver a positive customer experience. Explain how the new smart meter works and answer customer questions about its features and use
Essential Skills & Experience:
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NRSWA accreditation desirable
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EUSR Water Hygiene Card
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Full UK Driving Licence
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Strong understanding of reinstatement practices and traffic management
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Good working knowledge of Health & Safety legislation and best practices in utility environments
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Ability to use, repair, and maintain machinery and tools, and a basic understanding of water distribution systems preferred
Desirable Skills
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Previous experience in smart water metering or similar work stream, installing water meters or working in a plumbing or utilities environment
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Ability to work independently, manage time effectively, and prioritise tasks and deliver quality workmanship
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Competent using handheld/mobile technology for reporting and auditing
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Strong communication and customer service skills are crucial, as the suitable candidate will be representing the company to the public
Position Type:
Self-Employed / Price Work
Monday to Friday, 06:00 - 17:00
Location:
Brentwood, Essex (Field-based)
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Integrity
We engender trust through transparency and insight. Our aim is to bring you long-term value through reliable, ethical and trusted service.
Safety
We never compromise where safety is concerned. Central to the service we deliver, we go beyond best practice to achieve a No Harm environment for staff, customers, and the public.
Passion
We are committed to our clients, poised with a determined and energised enthusiasm, seeking to solve problems and exceed expectations.
Innovation
We work to utilise and drive technology so that solutions are future-shaped, efficient, and ‘spot on’.
Engagement
We respectfully serve clients through engaged and collaborative working relationships where customer service is responsive. We listen to you, learn, and transform to keep our services ahead of the pack.
Sustainability
We care deeply about the environment and the communities we work within. Sustainability is at the heart of our innovative developments, ensuring we take the right steps for our customers, communities, and our planet.
Excellence
We don’t rest on our reputation and never settle for average. Instead, we continue to reach for increasing excellence and utmost reliable operational performance. An unrelenting drive for excellence is propelled through data exchange and success measured against best-in-class metrics.
Ownership
We empower our staff to make decisions which improve all that we do and benefit our clients and customers.